Return policy

lovemotif has always been a leader in the industry, maintaining a customer satisfaction rate of 99.5%. We are a passionate team with over 100 powerful artisans and innovative production techniques and equipment, enabling us to offer the highest product quality.

Nobody is perfect, although we have been striving to be perfect all the time. In very rare cases, we made mistakes. We hope you have a worry-free experience. Please notify us within 15 days after receiving your order and we will take care of you.

After-sales issues

After your payment is successful, the factory will contact you via WhatsApp/ email and send you real photos of the product

2. You need to confirm the status of your goods with the factory. After confirmation, the factory will proceed with the shipment

3. Returns and refunds will not be accepted if it is not a quality issue

4.If the return is caused by the consumer, the consumer shall be responsible for the shipping fee. The specific cost depends on the express delivery company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer does not need to bear the shipping cost for this.

If you have any questions regarding any of our other policies, Please contact us in time